1. Introduction

Ghar Raksha Services (“Ghar Raksha”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect information when you visit gharrakshaservices.in, contact us, or request our home services.

By using our website or submitting your information through our booking or contact forms, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

Depending on how you use our website or services, we may collect:

Information you provide directly

• Name
• Mobile phone number
• Service address or location details
• Service type and description of the problem
• Preferred booking details
• Photos or other information you voluntarily upload for service assessment
• Any information you provide when contacting us by phone, WhatsApp or other communication channels

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as browser type, device type, approximate geographic information, pages visited, referring pages, and general website usage information.

3. How We Use Your Information

We may use the information we collect to:

• Process and manage service booking requests.
• Contact you regarding your requested service.
• Understand the service problem and arrange an appropriate technician or service visit.
• Provide quotations, appointment information and service updates.
• Improve our website, booking process and customer service.
• Respond to enquiries, complaints and support requests.
• Maintain business, service and transaction records.
• Prevent fraud, misuse, spam or unauthorized activity.
• Comply with applicable legal and regulatory requirements.

4. Photos and Service Information

If you upload photographs through our booking form, those photographs may be used to understand the service requirement, identify visible issues, prepare for a visit, communicate with the assigned service team, and maintain service records.

Please do not upload photographs containing unnecessary sensitive personal information, identity documents, financial information, passwords or other information unrelated to the requested service.

5. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand website usage and improve the user experience.

We may use analytics and advertising measurement services, such as Google services, to understand website traffic, interactions and advertising performance. These services may process information according to their own privacy policies and settings.

You can control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. How We Share Information

We do not sell your personal information as a business practice. We may share information when reasonably necessary to provide the requested service or operate our business, including with:

• Our technicians or service personnel who need the information to perform the requested service.
• Technology, hosting, CRM, communication or booking service providers that support our operations.
• Analytics, advertising or security providers where applicable.
• Government authorities, regulators or other parties when required by applicable law.

We expect service providers handling information on our behalf to use it only for the purposes for which it is provided and to apply appropriate safeguards.

7. Third-Party Links and Services

Our website may contain links or integrations to third-party services, including communication, mapping, payment, social media, analytics or advertising platforms. Third-party services operate under their own terms and privacy policies.

Ghar Raksha Services is not responsible for the privacy practices of third-party websites or services that we do not control.

8. Data Security

We take reasonable administrative, technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. You should avoid submitting unnecessary sensitive information through online forms.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and service records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Your Choices and Requests

You may contact us to ask about personal information that you have provided to us, request correction of inaccurate information, or raise a privacy-related concern.

Where applicable, requests may be subject to verification and to legal or operational requirements that require us to retain certain information.

11. Children’s Privacy

Our services and website are intended for general users and are not specifically directed toward children. We do not knowingly request personal information from children for purposes unrelated to providing our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us